Refund policy

Last updated: October 31, 2026

Changed your mind? You have 60 days from delivery to send an unused item back for a full refund.

In short

  • 60 days from the day your order is delivered.
  • Items must be unused, in their original condition and packaging.
  • Damaged, faulty or wrong item: we cover everything, including return shipping.
  • Change of mind: you pay the return shipping.
  • No restocking fees, ever.
  • Refund within 7 business days of your return reaching us, to your original payment method.

What we can take back

Unused items in new condition, in the packaging they came in. Keep the box and inner bag until you're sure.

What we can't take back

For hygiene reasons, we can't accept pillows or cushions that have been slept on or sat on, or curtains whose adhesive tape has been applied. We also can't accept items damaged through misuse. If anything arrives faulty, that's different: see "Faulty, damaged or wrong items" below.

How to send something back

  1. Email info@coddley.com with your order number, the item, and the reason.
  2. We reply within 24 hours on business days with the return address and how to pack it.
  3. Send it with a tracked service and keep the receipt until your refund arrives.

Please don't post anything back before you hear from us: items sent without a return request can't be matched to an order.

Faulty, damaged or wrong items

Email us a photo within a week of delivery. We'll send a replacement or a full refund at no cost to you, and often you won't need to send the item back at all.

Refunds

We check every return within 2 business days of it arriving and email you once it's approved. The refund goes back to your original payment method within 7 business days of receiving the return. Your bank may need a few extra days to show it. Shipping was free, so nothing is deducted for it.

Exchanges

The quickest way to swap a colour or size is to return the unused item for a refund and place a new order.

Cancellations

Orders can be cancelled for a full refund within 12 hours of ordering, before they're processed. After that, the order ships and the steps above apply.

Refund not showing yet?

Check with your bank or card provider first, since posting times vary. Still nothing? Email us and we'll trace it.

Contact

Store name: Coddley
Address: 2406 1st Ave, 4B, Seattle, WA 98121, United States
Email: info@coddley.com
Phone: +1 (206) 970-0678
Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time
Replies: within 24 hours on business days